At William Barrett and Sons, we strive for excellence in every aspect of our service. We understand the importance of our role during a sensitive and emotional time, and our aim is always to provide support and comfort with the utmost professionalism and compassion.

We recognize, however, that there is always room for improvement. In our pursuit of perfection, we genuinely value and appreciate feedback from the families we serve. Your insights and experiences are vital in guiding us towards continual improvement and in helping us to better meet the needs of those we serve.

If you have feedback, suggestions, or concerns regarding our services, we encourage you to share them with us through this form. Every piece of feedback is treated with seriousness and respect, and is seen as an opportunity for us to grow and enhance our services.

Thank you for helping us to serve you better.

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Note on complaints: We are a member of the Australian Funeral Directors Association (AFDA), the peak
industry body with Member firms in every State and Territory. AFDA requires its members to honour
a strict code of ethics and conduct. If following further communication we are unable to reach a
resolution, you may wish to refer your complaint to the Chief Executive Officer of the Australian
Funeral Directors Association (AFDA) via email: ceo@afda.org.au or ph: (03) 9859 9966. More
information about the AFDA’s complaints handling procedure can be found here:
https://afda.org.au/complaints/.